Gai was fantastic! She answered all of my questions. Returned my phone calls and emails in a timely fashion. 

I had a fantastic experience working with Gai as my loan officer! She was incredibly professional, knowledgeable, and dedicated throughout the entire process. From the very beginning, she patiently explained every detail, guided me through the options, and ensured everything was handled smoothly.

Her responsiveness and commitment to securing the best possible loan for us truly made a difference. Gai went above and beyond to make the process stress-free, and I couldn't have asked for a better experience.

If you're looking for a reliable, detail-oriented, and caring loan officer, I highly recommend Gai!

Great experience and smooth transition in the loan process, Gai Shanahan was proactive and responsive throughout the loan process.

I enjoyed working with Highland Home Loans. Specifically Gai, she was the reason my family and I felt at ease during the whole leading process

Gai Shanahan with Highland HomeLoans San Antonio was exceptional. She guided me from start to finish always returning my calls promptly . My situation hit a snag literally 12 hours before closing but she calmly guided me through the process starting at 7 in the morning with closing set for 10 am. The closing was a success thanks to her professionalism and work ethic.

Working with Gai was an absolute dream. From start to finish, she made the entire home loan process feel effortless and stress-free. Her professionalism, responsiveness, and deep knowledge of the loan process was evident at every step. Gai took the time to guided me and my wife with patience and expertise, making sure we felt confident and informed throughout. We truly felt supported and cared for, and we couldn’t be happier with the outcome. If you're looking for a loan officer that combines top-tier service with genuine care, look no further than Gai. Highly recommend!

Gai was absolutely amazing! We can’t thank her enough. She understood our situation and helped us to the best of her ability. Gai truly went above and beyond even working late into the evening before closing. 

Gai has always been very professional and honest. If you are looking for someone honest and professional, Gai is the one that you can count on. Thank you Gai for making our process so easy and smoothly.

Very friendly and timely. Great communication. Enjoyed working with Gai.

Working with Gai was a great experience. She gave us great customer service, is very knowledgeable and kept us fully informed through the whole process. It is easy to see that she takes pride in her work and really cares about her customers. Every part of the process was great!

The whole process went very smoothly; we were very pleased with our loan process. Gai gave us many options to consider before closing the loan. We would highly recommend her for a seamless worry-free process! Thanks, team!

Everyone involved through this journey with me were perfectly splendid.

Our loan officer and processor, Gai and Patti, were the kindest, most thoughtful human beings ever. They genuinely cared about us qualifying for our loan and fully supported us along the way.

The process seemed too easy! Gai was straight forward with the expectations needed from me. Other than the expected wait time for closing which had me a little on edge, the overall experience was smooth. I felt pretty luck having Gai by my side to provide a clear picture and walk me thru each steps it took to get to closing. She provided many kind words to help ease my nerves.